Shipping policy
SHIPPING POLICY
HEMZO Resin art & Crafts is committed to delivering your orders safely and on time.
1. SHIPPING LOCATIONS
We currently ship orders within India. International shipping may be available to selected countries shown at checkout.
2. ORDER PROCESSING
Orders are usually processed within 1–3 business days after payment is confirmed.
Customized or made-to-order products may require additional processing time. Any additional time will be communicated to the customer where applicable.
3. DOMESTIC SHIPPING
Orders within India are shipped using available shipping/courier services.
Standard delivery usually takes approximately 3–5 business days after dispatch, depending on the destination and courier service.
The shipping charge applicable to your order will be displayed at checkout.
4. INTERNATIONAL SHIPPING
International shipping is available only to supported countries and regions.
International shipping charges, duties, taxes, customs fees, and other applicable charges may vary depending on the destination and will be displayed or communicated where applicable.
International delivery times may vary due to customs clearance, courier delays, and destination-specific conditions.
5. TRACKING
Where tracking is available, customers will receive tracking information through the contact details provided during checkout.
6. DELIVERY DELAYS
Delivery estimates are approximate and may be affected by courier delays, weather, holidays, customs clearance, incorrect address details, or other circumstances beyond our reasonable control.
7. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address and contact information.
HEMZO Resin art & Crafts is not responsible for delays or additional shipping charges caused by incorrect or incomplete address information provided by the customer.
8. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as possible with photographs/videos of the package and the product.
We will review the issue and assist according to our return, refund, and replacement policy.
9. CONTACT
For shipping-related questions, please contact:
HEMZO Resin art & Crafts
Phone: +91 91213 65438
Email: hemzoofficial@gmail.com
Address: Bollaram Industrial Area, PMR Residential, 502325, Hyderabad, Telangana, India